Frequently Asked Questions

Our aim is to provide you with the best facility and programs to aid in your recovery and to get you back on track.  Our intake psychologist is the best person to talk to in regards to questions and concerns you may have before you arrive.  While you are waiting to talk to our intake psychologist you may want to check out our frequently asked questions, as it’s likely that your concerns are shared by many.

1.  How do I know if I should come into hospital? Some days I feel ok and then on others I feel like I can’t go on.

It is quite normal to experience days where you feel ok and other days where you feel terrible. The great thing about our intensive inpatient program is that you will learn lots of new coping and resilience strategies, so when you do experience those terrible days, you will now be equipped with the tools to manage the situation more effectively. Despite all the great benefits of our inpatient program, we do appreciate that it can be quite scary to come into hospital. Perhaps the most anxiety provoking aspect of coming into hospital is not knowing what to expect. To address this, please feel free to book in a private, obligation free tour of our hospital. Our Intake Psychologist will be able to show you around our facilities, show you a bedroom, if a vacant one is available, talk a little about our program, and most importantly, answer any questions you may have. Please contact the Intake Psychologist on 1300 122 144 if you wish to organise a private tour.


2.  How much do I need to pay to come to hospital?

 The cost of our inpatient program will depend on whether you have private health insurance and your level of cover. If you provide us with your health fund membership number, we can determine how much it will cost you for an inpatient stay. If you do not have private health insurance, please contact us between 9.00 and 5.00 (business hours) to find out more. Phone 1300 122 144


3.  How do I know if my private health insurance can cover me?

We can work out whether your private health insurance will cover an inpatient stay at our hospital. Please contact us between 9.00 and 5.00 (business hours) to find out more.

4.  Do I need to tell my parents if I come to hospital? Can I just come without anyone knowing?

The staff at The Hills Clinic respects your rights to privacy and confidentiality. However, there are limits to confidentiality which staff will need to uphold. If you are over 18 yearsof age, you do not have to inform your parents/carer that you are in hospital. However, we strongly encourage you to let your family know. If you are under 18 years of age, you will need to let you parent or caregiver know that you wish to come into hospital. Please be reassured that anything you discuss with your doctor and psychologist will remain confidential, unless it relates to a risk of harm issue. If you have concerns with speaking to your parent/caregiver about admission, or if you have any other question relating to privacy/confidentiality, please do not hesitate to contact us on 1300 122 144.


5.  What do I bring if I need to check in?

Please bring the following on the day of admission:

·         Your referral from your GP or Specialist (e.g. Psychiatrist)

·         Your Medicare card and private health fund card

·         Any payments due (e.g.health fund excess; gap payment; etc)

·         Any medications you are currently taking  


6.  How do I check in?

Once you have an admission date and time booked, all you have to do is arrive at the front desk on the day. Our hospital receptionist will proceed with the check in process with you. It is very important to arrive on time because if you are running late, this will impact on other admissions on the day.  Some people experience stress coming into hospital, therefore, we make every effort to make the admission process as easy as possible for all patients.

7.  Will I be given medication when I come to hospital?

Whether you will be given medication in hospital will be determined by your treating doctor. If you are already on medication, please remember to bring it with you to hospital. 


8.  Can my friends visit me when I am here?

Visitors are welcomed during lunch and dinner on weekdays and between 10.00am – 8.00pm on weekends. You can check our specific times when you are admitted into hospital.  Visitors are also welcomed to purchase a meal in the dining room if they wish to dine with you.  Please let our staff know about any family members who may wish to dine with you so that their meal can also be prepared.  We just ask that visitors respect visiting hours so that therapy time is not interrupted.  Our focus is on getting you well and your family and friends will understand that. 


9.  What happens if I want to leave when I get there?

If you change your mind about coming into hospital, please let a staff member know (e.g. nursing staff; your treating doctor; the intake officer). As we are a voluntary admissions hospital, we cannot force you to stay if you do not want to. However, we will try our best to work out if there is anything that is upsetting you, or try to compromise on what would make your stay more comfortable.    


10.  How does the therapy work?

Our inpatient program utilises evidence based therapies such as Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), etc. Therapy is conducted in small group sessions with our Clinical Psychologists. In addition to the daily group therapy sessions, patients will engage in private consultations several times a week with their treating doctor. Optional private sessions with our psychologists are also available if the patient obtains a mental health care plan from their doctor.